Site Reliability Engineer (Senior/Lead) Id35136 Para Salvador

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Site Reliability Engineer (Senior/Lead) ID35136 – Salvador – AgileEngine

Site Reliability Engineer (Senior/Lead) ID35136

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Site Reliability Engineer (Senior/Lead) ID35136

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AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! 🙂

WHAT YOU WILL DO
- Lead and mentor a team of SREs across India, LATAM , and Europe </strong>;
- Drive production support practices and lead incident resolution efforts;
- Act as the technical point of contact for cross-regional alignment and team cohesion;
- Oversee infrastructure as code and automation efforts using Terraform;
- Design and improve CI/CD pipelines in GitLab to support efficient delivery;
- Manage containerized environments with Docker and Kubernetes </strong>;
- Own observability strategy using tools like New Relic, Wavefront , or similar;
- Coordinate VPN tunneling and SFTP setup in support of EHR integrations;
- Provide technical guidance on customer interactions for issue resolution (2–3/month);
- Support training and documentation on internal tools and EHR-related tasks;
- Ensure infrastructure complies with HIPAA, GDPR , and iRhythm security protocols;
- Collaborate with iRhythm’s DevOps, IT Security, and Engineering stakeholders;
- Contribute to the successful migration from legacy tools (e.g., Bamboo, Codefresh, Bitbucket) to GitLab.
MUST HAVES
- 6+ years of experience in SRE, DevOps, or infrastructure roles;
- Experience leading distributed engineering or support teams;
- Deep knowledge of AWS, Terraform, GitLab, Kubernetes, Docker;
- Experience with VPN tunnels, SFTP setup , and cloud-based networking;
- Strong incident management and observability experience;
- Excellent communication skills and ability to coordinate across time zones;
- Familiarity working in compliance-heavy environments (HIPAA, GDPR);
- Ability to train, mentor, and support junior team members;
- Experience in driving process improvement and automation;
- Work a Panama schedule with 8-hour daily shifts and participate in on-call duties 2–3 days per week, including every other weekend;
- Upper-Intermediate English level.
NICE TO HAVES
- Experience with Mirth and IRIS EHR systems;
- Familiarity with Bitbucket, Codefresh , and Ansible </strong>;
- Previous involvement in healthcare or medical device environments;
- Understanding of high-availability infrastructure patterns.
THE BENEFITS OF JOINING US
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.